Jason Harvey – AWS Cloud Engineer

Professional Summary

Jason Harvey is an AWS Cloud Engineer from England with over 10 years of experience in customer services, where he developed a strong reputation for solving problems quickly and creating positive customer experiences. Passionate about helping people, Jason combines his exceptional communication skills with solid IT Helpdesk expertise to deliver efficient, user-focused solutions. In the cloud space, he specialises in building secure, high-performance AWS architectures, with hands-on experience in Lambda, DynamoDB, and multi-account AWS environments. His approach bridges technical precision with customer-first thinking, helping businesses innovate faster, operate more securely, and keep their end users happy. Connect via LinkedIn, GitHub, or explore his portfolio at JasonCV.click.

AWS Projects

Online CV Deployment

Deployed a static website with a custom domain using Amazon Route 53 and S3. Managed SSL certificates with Certificate Manager to ensure secure access.

Serverless SQL Database

Built a serverless database to query CSV data using AWS Glue for ETL, Amazon Athena for SQL queries, and integrated it with S3 for storage.

AI-Powered RAG System

Created a Retrieval-Augmented Generation (RAG) system to allow AI-powered queries using Amazon Bedrock for AI inference, Amazon OpenSearch for indexing, and Amazon Lex for chatbot interactions.

Skills

Cloud Computing: Proficient in AWS services, website deployment, and cloud architecture

Cybersecurity: WAZUH implementation, Active Directory, penetration testing

Programming: Strong foundation in Python and JavaScript

Linux: Extensive experience with Kali and Ubuntu

Technical Support: Password resets, account management, hardware troubleshooting

Networking: PC networking and basic hardware understanding

Current Focus

AWS Mastery: Deepening knowledge of AWS services and cloud architecture

Database Management: Mastering SQL database management and connectivity

Advanced Security: Active Directory management and penetration testing with Bloodhound

Work Experience

Call Centre Associate | Swale Heating

November 2024 – Present

The company is now in Migration to Sureserve Compliance South. I have previously done the same job about 10 years ago. So helping book jobs out over the phone. Rebooking appointments.

Cash Processor | AWS(agy) Natwest

July 2024 – November 2024

Checking cash coming in from multiple companies via a machine, and dispatching cash back out from Natwest.

Junior IT Helpdesk Engineer | Cantium

October 2023 - February 2024

Provided first-line support for Kent County Council staff
Resolved issues related to password resets, account unlocking, Microsoft Teams, and Outlook
Used ServiceNow for ticket management and SolarWinds for network monitoring
Escalated complex issues to second-line support as needed

IT Helpdesk Analyst | Nuffield Health

September 2021 - August 2023

Supported hospital and gym staff with various IT issues
Handled password resets, printer troubleshooting, and network connectivity problems
Used remote desktop software to diagnose and resolve PC issues
Managed tickets using ServiceNow and monitored network status with SolarWinds

Call Centre Associate | Agilisys (Kent County Council)

June 2019 - June 2021

Managed inquiries related to Blue Badges and education services
Guided applicants through application processes and provided advice
Created administrative tasks and escalated complex queries

Call Centre Associate | Conduit Global

May 2017 - March 2019

Worked on NHS 111, assessing patients' needs
Managed NHS Telephone appointments, booking and amending as required

Education and Certifications

Data Analysis
Microsoft Excel (Coursera)

SQL Projects
For Beginners

Python Essentials
Cisco Networking

AI Applications
Prompt Engineering

Endpoint Security
Cisco Certification

SOC Analyst
LetsDefend Platform

Security Blue Team
Multiple Specializations

CompTIA A+
Hardware Certification