Jason Harvey

Manage inbound calls, message taking, and call routing for SME clients. Apply problem-solving and communication skills to support callers and coordinate with teams.

Managed inbound and outbound communications across phone, email, and online channels. Scheduled appointments, resolved escalations, and maintained accurate service records.

Processed and audited cash deposits for major retail clients, ensuring accuracy and compliance. Maintained detailed records and followed procedures for discrepancies, supporting audit readiness.

Delivered first-line IT support to Kent County Council staff, resolving issues with Microsoft Teams, Outlook, and 8x8 telephony. Performed troubleshooting for storage, printers, and access management, escalating to second-line support when required. Logged and tracked incidents in ServiceNow, improving resolution tracking and handover accuracy.

Provided remote first-line IT support across UK hospitals and gyms, handling M365, printers, network issues, and hardware. Investigated malware and security incidents, escalating confirmed threats to Security IT with documented findings. Monitored site and network health via SolarWinds, verifying outages and communicating updates until resolution. Supported payment systems, gate access, and Windows profile recovery to minimize business downtime.

Supported Blue Badge and education service inquiries, guiding applicants through processes and escalating complex cases.